Full refunds will be issued for most items returned in pristine condition within 15 days of receiving the item. Sorry, no exchanges or returns on yardage. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to any address in the United States. We offer free ground USPS on all orders. You may request expedited shipping and there will be an additional charge. The cost will be calculated based on weight and package dimensions. Currently we are using the USPS for all orders. Shipping date estimates may appear on the shipping quotes page.